Our Retail & Customer Service courses aim to provide participants with the knowledge and skills to increase efficiency and effectiveness of day to day operations in a Retail or Customer Contact organisation. Our Industry Professionals will cover topics such as: Sales, Customer Service, POS processes, Inventory, Store Security and many more specific to your chosen course. These qualifications have been designed to be broad-based and can be contextualised for enterprises, regions, localities and groups across your spectrum of industry. The qualifications provide essential cross-industry skills for all enterprises. They also provide a pathway for graduates wishing to continue on with their studies into Higher Education.

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SIR20207  Certificate II Retail 
SIR30207 Certificate III Retail

The courses also contain electives that provide further knowledge and skills development in: Customer Service, Sales, and Inventory Management. Specific electives can be designed for Workplace Training students or a specific course will be offered to classroom delivery students. Call and speak to our Course Co-ordinators to discuss our current course designs, or for Workplace Training we will design an elective program to suit your business needs.