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Responsible Conduct of Gambling (RCG) also referred to as Responsible Gambling Services - SITHGAM001


Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues such as hotels, motels, clubs, pubs and casinos.


The responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.


The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within the predefined organisational procedures and industry and regulatory authority codes of conduct.

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to do any of the following roles:


  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duty includes any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons.


Course Summary

Qualification Gained

Provide Responsible Gambling Services (Also referred to as Responsible Conduct of Gambling or 'RCG')


Course Code



Entry Requirements

There are no formal educational requirements for entry into this course, but students must have appropriate competencies.

Study Mode Face-to-face
Course Fees



Course Content

The Responsible Conduct of Gambling course focuses on harm minimisation requirements, detection of problem gambling, the proper communication with and management of patrons using gaming machines, and ensuring that minors (people under 18 years of age) are not permitted to use the gaming machines.


The course will cover:


  • reasons for, and personal impacts of, gambling problems
  • public interest reasons for implementation of responsible service of gambling practices
  • principles of harm minimisation, and strategies to reduce the harm associated with problem gambling
  • indicators of problem gambling, and understanding that indicators are not always overt and that assumptions cannot be made until customer indicates a problem and requests assistance
  • roles of government, industry and the organisation in providing responsible gambling services
  • key requirements of relevant state and territory legislation, and regulatory, industry and organisation codes of conduct
  • organisational responsible gambling service procedures, especially self-exclusion and exclusion procedures, and the role of individual staff members, supervisors and managers in providing responsible gambling services
  • contents of problem gambling information provided by the organisation as required by legislation
  • available counselling services and referral procedures.


Please feel free to enquire with us for more information.