Our Customer Contact courses aim to provide participants with the knowledge and skills to work as effective operators in positions including the following: Call/Contact Centre Agent, Customer Service Representative, Senior Customer Service Representative and Telesales Representative.

Our Industry Professionals will cover topics such as: Working effectively in a contact centre environment, Delivering and monitoring a service to customers, Working effectively with others, and many more specific to your chosen course. These qualifications have been designed to be broad-based and will be contextualised for enterprises, regions, localities and groups across a relevant spectrum of industry. The qualifications provide essential cross-industry skills for all enterprises. They also provide a pathway for those graduates wanting to continue on with their studies into Higher Education.

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BSB20207  Certificate II Customer Contact  
BSB30207  Certificate III Customer Contact  
Delivering Outstanding Service