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 BSB40807
Certificate IV Frontline Management Qualification: Certificate IV (AQF)
Training Package: BSB07 - Business Services This course is for people who work as a team leader or in a supervisory, front desk or line management position across a range of industry sectors. You will learn how to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and your team’s work outcomes. Career Opportunities: Working as a team leader, or in a supervisory, front desk or line manager position. Articulation: On completion of this course you can continue your studies in BSB51107 Diploma of Management or other Diploma qualifications in the BSB07 Business Services Training Package such as business, marketing or human resources. Entry Requirements: There are no formal educational requirements for entry into this course, however, learners must have appropriate competencies to enter at this level. A preferred pathway into this qualification is some vocational experience in a supervisory role. Course duration: Fulltime - 22 weeks. Part-time - 44 weeks.
**ALSO AVAILABLE BY CORRESPONDENCE OR FLEXIBLE DELIVERY**
10 Units are needed for a complete course - 4 core units + 6 electives.
Core Units:
- BSBMGT401A Show leadership in the workplace
- BSBMGT402A Implement operational plan
- BSBOHS407A Monitor a safe workplace
- BSBWOR402A Promote team effectiveness
Elective Units (6 are needed for a complete course).
Available electives (subject to change): - BSBADM409A Coordinate business resources
- BSBCMM401A Make a presentation
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBCUS402A Address customer needs
- BSBCUS403A Implement customer service standards
- BSBFIA402A Report on financial activity
- BSBINM401A Implement workplace information system
- BSBINN301A Promote innovation in a team environment
- BSBITS401A Maintain business technology
- BSBLED401A Develop teams and individuals
- BSBMGT403A Implement continuous improvement
- BSBMGT404A Lead and facilitate offsite staff
- BSBMKG413A Promote products and services
- BSBPMG510A Manage projects
- BSBREL401A Establish networks
- BSBREL402A Build client relationships and business networks
- BSBRES401 Analyse and present research information
- BSBRKG403B Set up a business or records system for a small office
- BSBRSK401A Identify risk and apply risk management processes
- BSBWOR401A Establish effective workplace relationships
- BSBWOR404A Develop work priorities
- BSBWRT401A Write complex documents
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