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SIR20207 Certificate II Retail Qualification: Certificate II (AQF)
Training Package: SIR07 - Retail Services Training Package This course is for people who want to work, or who currently work in a retail sales and service environment. You will learn how to communicate effectively with colleagues and customers, apply safe working practices and perform stock control and point-of-sale procedures. You will also learn how to minimise theft, operate retail technology and organise and maintain work areas. This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, and projects. Career Opportunities: A range of positions in retail sales, customer service and administration. Articulation: You can get advanced standing in this course if you have done SIR10107 Certificate I in Retail. When you finish this course you can do SIR30207 Certificate III in Retail.
Entry Requirements: There are no formal educational entry requirements for this course. Course duration: 16 weeks to 1 year, dependent upon delivery format.
**ALSO AVAILABLE BY SELF-PACED CORRESPONDENCE** Core Units - SIRXCCS001A Apply point-of-sale handling procedures
- SIRXCCS002A Interact with customers
- SIRXCLM001A Organise and maintain work areas
- SIRXCOM001A Communicate in the workplace
- SIRXICT001A Operate retail technology
- SIRXIND001A Work effectively in a retail environment
- SIRXINV001A Perform stock control procedures
- SIRXOHS001A Apply safe working practices
- SIRXRSK001A Minimise theft
Elective Units
An additional 5 electives are needed for a complete course, with a minimum of 3 units required in either General Selling or General Food Selling.
(Contact Acacia for details on available electives). |
