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BSB20207 Certificate II Customer Contact Qualification: Certificate II (AQF)
Training Package: BSB07 Business Services 
This qualification provides you with the skills and knowledge to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context.
Career opportunities/vocational outcomes: Completion of this course can provide opportunities such as: Call/Contact Centre Agent, Customer Service Representative, Senior Customer Service Representative, Telesales Representative.
Articulation: Units of competency from Certificate Level II may provide articulation into BSB30304 Certificate III in Customer Contact.
Entry requirements: No formal business qualification is required but it is desirable to have some vocational experience in a range of support roles and some basic computer skills. Course duration: 16 weeks to 1 year, dependent upon delivery format.
**ALSO AVAILABLE BY SELF-PACED CORRESPONDENCE** - BSBCCO201A Action customer contact
- BSBCCO301A Use multiple information systems
- BSBCMM201A Communicate in the workplace
- BSBCUS301A Deliver and monitor a service to customers
- BSBIND101A Work effectively in a contact centre environment
- BSBITU101A Operate a personal computer
- BSBOHS201A Participate in OHS processes
Electives - An additional 3 electives are needed for a complete course.
(Contact Acacia for details on available electives).
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