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BSB30207 Certificate III Customer Contact
Qualification: Certificate III (AQF)
Training Package: BSB07 Business Services This qualification provides you with the skills and knowledge to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context.
Career opportunities/vocational outcomes: Completion of this course can provide opportunities such as: Call/Contact Centre Agent, Customer Service Representative, Senior Customer Service Representative, Telesales Representative.
Articulation: Units of competency from level 3 may provide articulation into BSB40304 Certificate IV in Customer Contact.
Entry requirements: No formal business qualification is required but it is desirable to have some vocational experience assisting in a range of support roles and some basic computer skills. Fulltime 17 weeks. Part-time approximately 32 weeks.
***ALSO AVAILABLE BY CORRESPONDENCE AND FLEXIBLE DELIVERY***  Core Units - BSBCC0301A Use multiple information systems
- BSBCUS301A Deliver and monitor a service to customers
- BSBOHS301B Apply knowledge of OHS legislation in the workplace
- BSBPRO401A Develop product knowledge
- BSBWOR203A Work effectively with others
- BSBWOR301A Organise personal work priorities and development
Elective Units
A further 6 elective units are required for a complete course. Contact Acacia for more information on available electives. Available electives may include the following: BSBCC0202A Conduct data collection BSBCC0303A Conduct a telemarketing campaign BSBCC0304A Provide sales solutions to customers BSBCMM301A Process customer complaints BSBPRO301A Recommend products and services FNSICCUS301B Respond to customer enquiries |
